Refund policy
Refund & Return Policy
Thank you for shopping with us. Please read our Refund & Return Policy carefully before making your purchase.
Returns
All sales are final. We do not accept returns or exchanges for any reason other than items that arrive damaged or defective.
We do not accept returns due to:
- Change of mind
- Incorrect size or color selected
- Buyer's remorse
- Accidental orders
- Normal wear and tear
Damaged or Defective Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order at counterfeitgoodss@gmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item and its packaging
Once we review your claim, we will determine whether you qualify for a replacement or refund. Claims submitted without sufficient documentation may be denied.
Refunds
Refunds are issued only for items confirmed to have arrived damaged or defective and that cannot be replaced.
If your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or credit card provider.
Exchanges
We do not offer exchanges. If an item arrives damaged or defective, we may provide a replacement at our discretion, subject to product availability.
Non-Returnable Items
Because all sales are final, we do not accept returns or issue refunds for:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Items that have been used, worn, or damaged after delivery
- Any item that is not damaged upon arrival
Questions
If you have any questions regarding this policy or believe your order qualifies under our damaged-item policy, please contact us at:
Email: counterfeitgoodss@gmail.com
Effective Date: July 9, 2026